Terms and Conditions for Love-Universal.com

Welcome to the website at https://www.love-universal.com ("the Website"). This Website is owned and operated by Jinta Limited, whose registered address is 1 Conway House, Rothbury NE65 7TE, UK.

General Terms and Conditions

  1. By accessing the Website, you agree to be bound by the terms and conditions set out in this document ("the Conditions") and accept our Privacy Policy.

 

  1. Any personal data you provide to us, whether by email or other means, will be used by us in line with our Privacy Policy. By using the site, you accept this policy, which is available to view [here].

 

  1. If you wish to register on the Website, you must go to the "Log In" page and complete our online registration process. In doing so, you must agree to: (i) supply information about yourself that is true, accurate, current, and complete as requested by the Website's registration process; and (ii) maintain and promptly update this information to ensure it remains true, accurate, current, and complete.

 

  1. Upon finishing the Website's registration process, you will be provided with an account. Regardless of whether you opt to use the "remember me" function for your password/user ID, you are solely responsible for keeping your email address, user ID, password, and account confidential. You agree to: (i) inform us immediately of any unauthorised use of your email address, password, user ID, or account, or any other security breach; and (ii) ensure you log out and exit your account at the end of each session. We shall not be held liable to you or any third party for any loss or damage arising from your failure to adhere to this provision.

 

  1. We may amend these Conditions at any time. Your continued use of the whole or any part of the Website following any such change will be deemed to be your acceptance of the alteration. It is your responsibility to check regularly to see if the Conditions have been modified. Should you disagree with any change to the Conditions, you must cease using the Website immediately.

 

  1. We retain the right to modify or withdraw, either temporarily or permanently, the whole or any part of the Website, with or without prior notice to you. You confirm that we shall not be liable to you or any third party for any such modification or withdrawal.

 

  1. The Website is subject to continuous change. You will not be entitled to any compensation if you are unable to use any part of the Website, or due to a failure, suspension, or withdrawal of all or part of the Website.

 

  1. You must not use the Website for any illegal or immoral purposes, and you agree to use it in compliance with all relevant laws and regulations. You agree not to use the Website in any manner that may disrupt, damage, render less efficient, or in any way impair the effectiveness or functionality of the Website.

 

  1. You agree not to attempt any unauthorised access to any part or component of the Website. Furthermore, you agree that if you have any right, claim, or course of action against any other Website user arising from that user’s use of the Website, you will pursue such right, claim, or action independently of, and without involving, us.

 

  1. You agree to take full responsibility for (and fully indemnify us against) all claims, liability, damages, losses, costs, and expenses (including legal fees) that we suffer arising from any breach of these Conditions by you, or any other liabilities resulting from your use of the Website, or the use by any other person accessing the Website using your computer or internet access account.

 

  1. We are not responsible for the availability of any external sites or resources. We do not endorse and are not directly or indirectly responsible or liable for the privacy practices or the content (including content that is misleading or defamatory) of any third-party websites. This includes, without limitation, any advertising, products, or other materials or services available on or from such websites or resources. Nor are we liable for any damage, loss, or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods, or services available on such external sites or resources. You are hereby granted a revocable and non-exclusive licence to create a hyperlink to the Website, provided that such hyperlink does not portray Jinta Limited (Love Universal Music), their licensors, or their products in a false, misleading, derogatory, or otherwise offensive manner, and provided you do not use any logo/trademark or other proprietary graphic owned and/or controlled by Jinta Limited (Love Universal Music) as part of or in conjunction with the hyperlink.

 

  1. We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take whatever action we deem appropriate. This may include, but is not restricted to, issuing warnings, suspending, terminating, or attaching conditions to your access, and/or removing any materials from the Website.

 

  1. You acknowledge and agree that all copyright, trademarks, and all other intellectual property rights in all material or content supplied as part of the Website shall at all times remain vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.

 

  1. You acknowledge and agree that the material and content on the Website are made available for your personal, non-commercial use. You may download any digital recordings purchased and stream any clips provided on your personal computer or other similar personal device. Any other use of the Website's material and content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works of such material and content. Please be aware that when you complete a purchase, the purchased track is instantly embedded with a 'watermark'. This watermark contains your unique ID and cannot be removed. We constantly monitor the internet and P2P websites for breaches of our and our licensors' copyright originating from tracks originally purchased from the Website. If we detect that you have, without our authority, either personally or by assisting/facilitating any third party, copied, reproduced, transmitted, published, displayed, distributed, commercially exploited, or created derivative works of our or our licensors' material and content, we reserve the right to (a) suspend your user accounts, including any outstanding credits, and (b) inform any relevant authorities empowered to act upon such unauthorised activity and/or copyright owners whose copyright may have been breached, for them to take necessary action. This means we will be entitled to pass on your contact details to them.

 

  1. You should assume that everything you view and read on the Website is copyrighted unless otherwise indicated, and may not be used except as stipulated by the Conditions. The Website is Copyright, "© 2025 Jinta Limited. All rights reserved”.

 

  1. We are not responsible for any injury, loss, claim, damage, or any direct, incidental, or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) that arise out of or are in any way connected with your use of the Website. However, nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.

 

  1. You must be at least 16 years of age to use the Website. This site may include content that is unsuitable for anyone under the age of 16. If you are under 16, you may only use the Website with the involvement of a parent or guardian. If you are a parent or guardian of someone under 16 who is using this Website, you agree to these terms and conditions and our privacy policy, and you shall be responsible for the conduct, acts, and/or omissions of your children in using this Website as if they were your own. By registering on the Website, you represent and warrant that you are at least 16 years of age. By making any purchase, you represent that you are at least 18 years of age.

 

  1. You expressly agree that your use of, or inability to use, any services provided on the Website is at your sole risk. All Digital Recordings provided via the Website are supplied "as is" and "as available" for your use, without warranties of any kind, whether express or implied, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

 

  1. We do not represent or guarantee that any service provided via the Website will be free from loss, corruption, attacks, viruses, interferences, hacking, or other security intrusions, and we disclaim any liability relating to such matters.

 

  1. We will not be liable in contract, tort, or otherwise if you incur loss or damage by connecting to the Website via a third party's hypertext link.

 

  1. Notwithstanding any other provision in the Conditions, nothing shall restrict your rights as a consumer under English law where or insofar as such rights cannot be overridden by contract.

 

  1. If any part of the Conditions is deemed unlawful, void, or for any reason unenforceable, then that provision shall be considered severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions.

 

  1. These Conditions and the Privacy Policy referred to herein (as updated from time to time) represent the entire agreement between you and us concerning the subject matter covered and supersede any previous agreements, arrangements, undertakings, or proposals, whether written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation except insofar as the same has been expressly made a representation in these Conditions. You agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions, save that your agreement contained in this clause shall not apply in respect of any fraudulent misrepresentation, whether or not such has become a term of these Conditions.

 

  1. These Conditions will be governed by and construed exclusively in accordance with the laws of England and Wales. The Courts of England and Wales will have exclusive jurisdiction in any dispute, save that we retain the right, at our sole discretion, to initiate and pursue proceedings in alternative jurisdictions.



Physical Products purchased from The Website (“Products")

 

  1. When placing an order for any Products from the Website, you must state, specifically, which Products you wish to purchase. At the same time, you shall confirm to us, at your own risk, your home address, telephone number (including STD code), delivery requirements, and selected payment method, including credit card/debit card details, along with any other details we may request at that time. Any orders we receive after 5:00 PM GMT/BST shall be deemed to be received on the following working day.

 

  1. Your contract for purchases of physical items through the Website is with Jinta Limited, whose registered office is 1 Conway House, Rothbury NE65 7TE, UK. You undertake that any and all products ordered by you are for your own private and domestic use only. You further agree that email can be used as a long-distance method of communication.

 

  1. No contract for the sale of any product will exist between you and us until the items ordered have been received by you. Until this point, we may cancel the sale for any reason. You confirm that all details you provide to us for the purpose of ordering or purchasing products or services are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the cost of the products or services ordered. If there are any changes to the details you have supplied, it is your responsibility to inform us as soon as possible. You may cancel your order at any time before your order is dispatched by contacting us, ensuring you quote your name, address, and order reference number.



  1. Our Returns Policy: Without prejudice to your statutory legal rights, which remain unaffected, we operate the following returns and refunds policies:

 

  • Damaged or defective goods: In the unlikely event that you receive products which are damaged or defective, or become defective within 7 days of receipt, we shall, at our discretion, either replace or refund any damaged or defective products (including the postage and packing you were charged). This is PROVIDED THAT you notify us of the issue in writing at the address stated in the confirmation email within 2 working days of delivery of the products and that, in the case of physical products, you return them in the same condition you received them.

 

  • Goods that become defective or faulty after 7 days, but before the end of the manufacturer's warranty period: Should a product you purchase become defective or faulty after 7 days from delivery and before the end of the manufacturer's warranty, we shall, at our discretion, either repair or replace the products.

 

  • Goods that become defective after the end of the manufacturer's warranty period: On a case-by-case basis, and at our discretion, we may accept returns on items which are no longer covered by a manufacturer's warranty, but we may charge (as agreed with you beforehand) for postage and repair costs.

 

  • We aim to ensure all goods returned for repair are returned to you within 3 months. Should the repair of goods take longer than 3 months from the date we receive them, you agree to accept a compensation payment at a rate of 10% of the gross value of the product for the delay. Should the repair prove impossible, we will make a full refund or replacement available, as directed by you. Please note that due to the global COVID-19 pandemic, these time frames may be adjusted by us if the supplier or repair agent confirms a delay in sourcing replacement parts.

 

  • Our mistake: If items are not delivered due to an error on our part, you will be completely refunded, or the package will be resent without extra charge, whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you input into your account details, so you are responsible for ensuring this is correct. If your address is incorrect and you do not notify us before the order is sent, we cannot refund the postage costs. If we accidentally send you items you did not order, we will refund you for them and also for the cost of the outgoing postage and packing on those individual items, once you send them back to us.

 

  • Your mistake: If items are ordered in error (or you change your mind about wanting an item), are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package due to nobody being available to receive it and/or nobody collected it from the sorting office, you will be refunded for the cost of the items, but not for the postage and packing. We can resend the items, but you will have to pay the postage and packing charge again.

 

  1. All orders are made subject to your acceptance of these Conditions. Fulfillment of any order for Products is subject to stock availability and our acceptance of your order. We are under no obligation to fulfil any customer order.

 

  1. Unsuitable items, or items ordered in error, must be returned to us within 14 days of delivery. They will only be accepted if they are in a perfect, unused condition, the seal is not broken, the items are unused, and they are in the original packaging. The cost of return will be paid by you, and you will not receive a refund for the original shipping costs. If we receive items back that are not in the required condition, we reserve the right to refuse a refund and send these items back to you at your cost. All returns need to be pre-authorised by our Customer Service team. Please complete the 'contact us' form to request a return authorisation code before sending. Some items are excluded from our money-back guarantee, including:

 

Digital Downloads are non-returnable.

 

For assistance with billing questions or other enquiries, please contact us by clicking here: https://www.love-universal.com/contact or alternatively write to us at the following address:


Jinta limited
1 Conway House
Rothbury
NE65 7TE
United Kingdom